Service Matters

Does Comcast have a special offer for members of the military?

To honor those who have served our country, we have created a process to help us identify and reward currently serving and veteran members of the military. Such customers who complete our verification process by January 31, 2020 will receive a $25 Xfinity coupon which can be used toward their next Xfinity On Demand rental or purchase or as a credit toward their bill. Verified customers who signed up for Xfinity service with a minimum term agreement on or after January 1, 2018 are also eligible to receive a special $100 Visa® prepaid card.

Who is eligible?

To be eligible for the special offers, the individual must be a Comcast customer and a member of the military community. Comcast employees are not eligible.

How do I apply for the special offer?

You can verify your military service at xfinity.com/military to receive the military appreciation offer. You will need to provide your Comcast account number, an acceptable form of ID to verify your military status, and a valid email address. Your email address will allow us to contact you with your approval status and provide instructions for how to redeem your special offer.

Why do I have to go through a verification process?

Our military appreciation offer is reserved specifically for the men and women in our United States Military. To obtain this special offer, a very short verification process is required.

What kind of proof do you require to verify service?

We accept a wide variety of readily available and accepted forms of documentation; the complete list is provided during the registration process. We are looking for official documentation that clearly shows your first and last name, a date of birth or discharge/retire date, and a clear affiliation with the military. We strongly suggest you cross out any sensitive information on the documentation you send to us.

Can you tell me more about how the Xfinity coupon works?

The Xfinity coupon is an electronic coupon that can be redeemed for Xfinity On Demand rentals/purchases or as a credit toward your monthly Comcast bill. After your application has been processed and your military status has been approved, we will send you an email within 10 days showing you how to redeem and activate the coupon. You will have 60 days after you receive the email to use the coupon.

Does Comcast hire members of the military?

Yes! You’ve built your military career around serving others. At Comcast NBCUniversal, you can continue that path, whether through service to our communities, service to our customers, or continued service to the country. You can find jobs near you at https://comcastcareers.com/military.

I have questions that aren't covered here. Can you help me?

Yes, you can call us on 1-800-948-8174. If you need to leave a message, we will return your call on the next business day.